Shipping policy

At Aurigian, we want your jewellery to arrive safely and on time.

Processing time

• Orders are typically processed within 1–2 business days (Monday–Friday, excluding holidays).
• You will receive a confirmation email when your order is placed, and another when it ships.

Delivery

• Standard delivery: usually 3–5 working days after dispatch.
• Free standard delivery on orders over $100 (where available).
• Delivery times may vary by destination and carrier capacity.

Shipping destinations

We currently ship to addresses supported at checkout. Duties, taxes or import fees (if any) are the customer’s responsibility unless stated otherwise at checkout.

Tracking

Where available, tracking details will be included in your shipping confirmation email.

Issues with delivery

If your parcel is delayed, damaged or missing, please contact us at hello@aurigian.com with your order number and we will help resolve it.