Refund policy

We want you to love your Aurigian pieces. If something isn’t right, we’re here to help.

28-day returns

• You may request a return or exchange within 28 days of delivery.
• Items must be unworn, unused, and returned in original packaging with all tags/cards where applicable.
• Earrings and pierced items may be restricted for hygiene reasons — contact us before returning.

How to start a return

1. Email hello@aurigian.com with your order number and reason for return.
2. We will confirm eligibility and share return instructions.
3. Once we receive and inspect the item, we will process your refund or exchange.

Refunds

• Approved refunds are returned to the original payment method.
• Please allow several business days after approval for the refund to appear on your statement.
• Original shipping fees are non-refundable unless the return is due to our error (wrong/damaged item).

Damaged or incorrect items

If your order arrives damaged or incorrect, contact us within 7 days of delivery with photos. We will arrange a replacement or refund at no extra cost where appropriate.